My first order from SG was for $60 worth of products. My order never arrived. I received emails saying it was shipped and delivered, but it never arrived (and shipping took 10 days). I understand that things can happen. However, I emailed SG twice about this issue and NEVER RECEIVED A RESPONSE. So I was cheated out of $60, never received my order, never received a refund, and was completely ignored when trying to resolve the issue. Certainly does not reflect the code and mentality they advertise. Extremely disappointing.