We are in the process of moving to a different warehouse for our products and need to temporarily pause all returns/exchanges until we can get our new system running.
Please DO NOT send returns back to our old address as we cannot be held responsible for lost packages.
We anticipate being ready to except returns and exchanges at the end of the month. This is a huge undertaking and so we appreciate your patience and understanding.
We do our absolute best to make sure you're 100% satisfied with the product you receive from us. That being said, mistakes do happen sometimes and we are committed to doing our best to make it right.
If there is an issue with a product or a mistake on an order, we are happy to exchange or return the product for you. All refunds will be credited back to your initial form of payment. Because we are not Amazon or Target (who pay next to nothing for shipping) we have some stipulations:
Personalized items are not able to be returned.
*Please Note: - Apparel must be unused, in new condition and tailor stitch intact (if applicable) in order for us to accept the return.
Please make sure to check our sizing guide before buying as returns due to sizing on clothing will be refunded at the full amount minus shipping costs and a 5% restocking fee. Exchanges will incur a 5% fee.
If you want to initiate an exchange due to sizing, please send an email to email@example.com with the subject line in the following format:
[order number] Exchange Request
We will send a prepaid shipping label to your email and then you can ship it back to us. Once we receive the item, we will inspect it, and ship you out a different size.
If you want to initiate a return, please send an email to firstname.lastname@example.org with the subject line in the following format:
[order number] Return Request
We will send a prepaid shipping label to your email and then you can ship it back to us. Once we receive it, we will inspect the item and determine if you are eligible for a refund. A refund will be credited back to your initial form of payment minus shipping costs and a 5% fee.